Account & Data Deletion: moringa lite
Last updated: 5 November 2026
This page explains how to permanently delete your moringa lite account, what data is removed, what (if anything) is retained, and how long the process takes. moringa lite is published by GenBioCa Sciences Private Limited.
Before you continue: account deletion is permanent and cannot be undone. All your health records, uploaded documents, Moringa Score history, and Family connections will be removed and cannot be recovered. If you only want to stop using the app temporarily, you can simply uninstall it instead. Your data will remain intact for the next time you sign in.
How to request deletion
Because moringa lite does not yet include an in-app “Delete my account” button, deletion is handled via email request. This process is manual on our side so we can verify the request is from the account owner.
Email us to delete your account
Send a message from the email address on your account (or, if you signed up with phone only, from any address; we will verify by OTP to your registered phone number) to:
The button above opens your email client with a pre-filled subject and body. Please include your registered phone number (with country code) so we can locate your account.
What gets deleted
When your deletion request is processed, we remove the following from our active systems:
- Your account identity (name, phone number, email, date of birth, gender, city, country)
- All health data you have logged (vitals, symptoms, chronic conditions, medications, allergies, vaccination records, family medical history)
- Files you have uploaded (prescriptions, lab reports, medical records, health insurance documents, profile photo)
- Fitness data synced from Health Connect (steps, heart rate, sleep, calories, distance)
- Your Moringa Score history and health goals
- Saved locations and travel destinations
- Notification preferences and push notification token
- Family connections and family code memberships
- Activity logs and feature usage history
What is retained and why
We may retain a limited set of data after deletion, strictly where required by law or for legitimate operational reasons:
Data
Retention period
Reason
Anonymised, aggregated analytics (no personal identifiers)
Retention period
Indefinite
Reason
Product improvement. Cannot be linked back to you.
Audit logs of the deletion request itself
Retention period
12 months
Reason
Compliance and dispute resolution
Backup snapshots containing your data
Retention period
Up to 90 days
Reason
Standard backup rotation; deleted permanently when snapshots roll over
Legally mandated records (if any apply to your jurisdiction)
Retention period
As required by law
Reason
Compliance only. Not used for any other purpose.
How long it takes
- Initial response: within 2 business days of your request.
- Verification: we may send an OTP to your registered phone number to confirm the request is from the account owner.
- Deletion from active systems: completed within 30 days of verification.
- Deletion from backups: completed within 90 days of verification as backups naturally roll over.
- Confirmation: we will email you when the deletion is complete.
Related requests
If you don’t want full deletion but want to:
- Download a copy of your data: email [email protected] with subject “Data export request”.
- Correct or update your data: do it from inside the app (Profile section) or email us if you cannot access the app.
- Stop receiving notifications: turn off notifications in your phone’s Settings → Apps → moringa lite → Notifications.
- Leave your family: open the app → Family → Leave family. This does not delete your account; it only removes you from the family connection.
Contact
Email: [email protected]
Postal: GenBioCa Sciences Pvt. Ltd., Plot No. A-16, 2nd Floor, Amfotech IT Park Road No. 8, Wagle Industrial Estate, Padwal Nagar, Thane, Maharashtra 400604, India
See also our Privacy Policy for details on how we handle your data generally.